Refund policy

Not happy with your order? No worries—we make returns and exchanges simple.

We accept returns for items that are unused, unopened, in original condition, and in their original packaging.

To be eligible for a return, your item must be returned within 30 days of delivery.

We accept change-of-mind returns, provided the item:

Return shipping costs for change-of-mind returns are the responsibility of the customer.

We’re happy to offer exchanges, provided the item meets our return conditions.

If you’d like to exchange an item, please contact us first so we can arrange the best option for you.

Exchange items must be:

Any price difference between items will be charged or refunded accordingly.

For hygiene and product integrity reasons, we cannot accept returns on:

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

We will arrange a replacement, exchange, or refund in line with Australian Consumer Law.

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method.

Please allow a few business days for the refund to appear, depending on your payment provider.

To start a return or exchange, please contact us with your order details.

We’ll provide instructions on how to return your item.

Original shipping costs are non-refundable
We do not charge restocking fees
Items returned without prior contact may not be accepted
We recommend using a tracked service, as we cannot guarantee receipt of returned items

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

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